Privacy Policy

Last updated: December 10, 2025

Your privacy is important to us. This Privacy Policy explains how Haeru ("we", "us", or "our") collects, uses, and protects your personal information when you use our application and website (the "Service").

1. Information We Collect

Information you provide directly:

• Account information: Email address and authentication credentials when you create an account
• User content: Chat messages, journal entries, reflections, goals, and other content you create within the Service
• Waitlist information: Email address when you join our waitlist
• Communications: Information you provide when contacting us for support

Information collected automatically:

• Device information: Device type, operating system, and unique device identifiers
• Usage data: How you interact with the Service, features used, and timestamps
• Log data: IP address, browser type, and error logs

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process and store your journal entries and personal content
• Generate AI-powered responses, reflections, insights, and summaries based on your conversations and content
• Send you updates about the Service (you can opt out at any time)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Ensure the security and integrity of the Service

3. Artificial Intelligence and Your Data

Haeru uses artificial intelligence to power conversations, provide personalized reflections, and generate insights. Here's what you should know:

• How AI processes your content: Your messages and conversations are sent to third-party AI services to generate responses, reflections, and insights. We only send the minimum data necessary to provide these features.
• No training on your data: We do not use your personal content to train AI models. Your conversations and entries remain yours and are not used to improve or develop AI systems.
• Third-party AI providers: We use trusted third-party AI services to power our features. These providers are contractually required to process your data only for the purpose of providing the Service and are prohibited from using your data for their own purposes, including model training.
• Data minimization: We design our AI features to share only the content necessary for each specific feature, rather than your entire history.

4. How We Protect Your Information

We take the security of your personal information seriously:

• Your journal entries and personal content are encrypted in transit and at rest
• We use industry-standard security measures to protect against unauthorized access
• Access to user data is restricted to authorized personnel only
• We regularly review and update our security practices

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• AI service providers: With third-party AI services to power features like reflections and insights, as described in Section 3 above
• Infrastructure providers: With trusted third parties who assist in operating the Service (e.g., cloud hosting, analytics), under strict confidentiality agreements
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Export your conversations, journal entries, and content
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@haeru.app.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Cookies and Tracking

We use essential cookies to operate the Service. We may also use analytics tools to understand how users interact with the Service. You can control cookie settings through your browser.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@haeru.app
Website: https://haeru.app